Frequently Asked Questions

How do I log in to my account?
To log in to your account you will need to click on the little person icon in the upper right hand corner of the screen and either open a session or click on My Account. 

How do I exchange or return my socks?
We guarantee 100% satisfaction on all of our products for one year after purchase. If you have a problem with your SockGuy purchase and would like to start the return or exchange process, please contact us at OR call us toll-free: 1.888.232.5376. We're not 100% satisfied unless you are 100% happy with your purchase.  

How do I ship internationally?  
International orders* are generally received worldwide within 10-15 business days (subject to custom delays in receiving country). All international consumer orders are shipped via USPS unless otherwise instructed.  *Canadian orders are processed the same as orders within the United States.  

How do I get started on a custom order?  
To get started on creating your own custom socks with our team, you can email us at kEncEmaildvtupnAtpdlhvz/dpn or call us at our toll-free number. We will reply to your email within one business day. Please visit our Custom page for more details about ordering. 

How do I find out what your custom lead time is?  
Custom delivery time is usually 4 - 6 weeks, but please contact us at kEncEmaildvtupnAtpdlhvz/dpn or call us at our toll-free number a to get a more precise timeline. 

When will an item be back in stock?
Some of our designs are limited edition production only, and some of them are more permanent fixtures in our store.  

How do I get SG socks in my retail store?
If you’d like to be a SockGuy dealer, please email us at kEncEmailC3CAtpdlhvz/dpn or call and ask for our retail sales department. 

I am having a problem with a pair of my socks…What do I do?
We guarantee 100% satisfaction on all of our products for one year after purchase. If you have a problem with your SockGuy purchase, please contact us at OR call us on our toll-free number. We're not 100% satisfied unless you are 110% happy with your purchase.  

Where are SockGuy socks made?
All of our socks are proudly made in the USA.  

Are SG sock designs knitted into the sock, embroidered or heat transferred? 
SockGuy designs are knitted into the sock, so there’s no worry about the design fading, disappearing or coming out over time and repeated washings.  

What materials are SG socks made of? 
Our socks are made with ultra-wicking fiber and super-soft yarn to keep your feet cool, dry, and comfy no matter what your sport. To see what makes each of our sock lines the best choice for your activity, check out our Product Info page here: Product Info

Do you make women’s specific socks in a size L/XL? 
Our women's specific designs come in size S/M and fit women's shoe sizes 5-9. They can be found here
We also have many unisex designs that come in both our Stretch-to-Fit S/M and L/XL sizes. All of our L/XL socks fit women’s shoe sizes 10-14. 

How do I care for my SockGuy Socks? 
For the best results your socks should be turned inside-out and washed and dried on COOL or low heat. Do NOT use fabric softeners.